Frequently Asked Questions
All prices are in USD (US Dollars).
What is your shipping policy?
All orders are shipped via USPS. We ship out orders once a week.
US & Canada – $5.00 flat rate
International – $10.00 flat rate
Typical Delivery Times:
US & Canada, 7 business days
Everywhere else, 10 business days (not counting any delays at Customs)
Do you charge sales tax?
PST (7%) & GST (5%) will be charged to all Canadian orders. The New Domestic does not apply sales tax to US and international orders.
Duty and other taxes?
The buyer is responsible for any duty or taxes that their local government charges upon delivery.
Where do you ship from?
All orders are processed from our studio near Vancouver, Canada.
What credit cards do you accept?
The New Domestic accepts Visa, Mastercard & American Express. We use PayPal as our checkout and payment processing system. PayPal is a trusted industry leader that most of you have, hopefully, enjoyed using before. If you’ve never used PayPal before read about them here.
Can I change my order?
If we haven’t sent out your order, we’ll see what we can do for you. Let us know what you want to change by contacting us at firstname.lastname@example.org
What is your return policy?
Send us an email within 5 days of receiving the product to notify us of any issues with the product received. When we receive the returned item, we will issue a refund (Minus 12% re-stocking fee) or exchange. Refunds will be credited to the same credit card used for the original order. Please note, unfortunately, we can not refund shipping costs or cover your cost to ship the product back to us. All goods must be in their original condition including tags and packaging. We cannot be responsible for return shipments that are lost in transit.
How to wash/clean our products?
Canvas Tote Bags: For those who appreciate a perfectly crisp, as-new look (i.e. stiff canvas and out-of-the-box color), spot cleaning is best. Those who prefer a casual look may hand-wash in cold water and lay flat to dry.
Bon Journey Bags: Spot clean only.
If you have any questions, concerns or feedback send us an email at email@example.com